No, I mean the other moment – the one, at the end, when Harry realizes that he wants to spend the rest of his life with Sally, and he rushes to crash a New Year’s Eve party to tell her that he wants the rest of his life to start now.
Yes, we would definitely want our clients to wish to stay with us forever, but that is not the point I am making. Rather, the customer epiphany I am looking for is the one in which he or she finally realizes that incredible value-add that can be achieved via the effective implementation of our technology.
What do I mean by value-add? Over the years, we’ve seen many of our customers – many reported via case studies – acknowledge the satisfaction of getting that answer to their system performance question that, without it, could have been costly in many different ways.
What do I mean by effective? We have also learned over the years that it is not only important to have technology that can provide accurate analysis and various ways to share/convey it, but that it is also vital to have an open architecture, and to easily integrate with other applications that our clients wish to bring to bear on the problem at hand.
What do I mean by implementation? Stand-alone, Network, Dongle, Web, Enterprise? Unclassified, Classified, Need-To-Know? Laptop, Cluster, Server? The modern knowledge worker works all over the place, both geographically and within their business environment. The first step is determining the best way to engage that worker such that results are produced in as timely a fashion as possible. We’ve found that an effective, growing and responsive organization tends to look at the ‘big picture’ when it considers implementation, and this usually results in productivity or return-on-investment numbers that far-exceeded their original expectations.
Are you ready to transform your processes? Your organization? Maybe before you are forced to rush through a major city on New Year’s Eve to announce that organizational epiphany that will take you to the next level, you will instead look over to that other AGI client and say, “I’ll have what they’re having!”